Legal
Venue Hire Terms & Conditions
Effective from 1 July 2026 · Eswatini Investment Promotion Authority
These Terms and Conditions govern the hire and use of facilities at the Mavuso Trade Exhibition & Sports Centre, operated by the Eswatini Investment Promotion Authority (EIPA). By submitting a booking application, the Hirer agrees to be bound by these terms.
Booking & Payment
Provisional holds, deposits, and payment timelines
All bookings are provisional until the required deposit is received. The payment schedule is as follows:
Deposit
50%
Due within 7 calendar days of submission. Non-payment results in automatic expiration.
Balance
50%
Due no later than 14 calendar days before the main event start date.
Damage Bond
Refundable deposit and inspection requirements
Every booking carries a mandatory, refundable damage bond designed to ensure the venue is returned in its original condition.
Damage Bond
E5,000.00
Refunded within 7 business days after a satisfactory tripartite post-event inspection signed off by the Security Officer, Host Organization representative, and Team Official.
Cancellation Policy
Tiered refund calculations based on notice period
Cancellation refunds are calculated based on the number of days remaining before the main event start date:
30+ days before event
Maximum flexibility
Forfeit deposit only
15–30 days before event
Partial penalty
50% of total hire fee
Less than 14 days
No refund
100% forfeited
Venue Access
Setup, event, and clearing window terms
The Hirer is granted access to the venue during the agreed periods specified in the booking application:
- Preparatory (Setup) — for installation, decoration, and technical setup.
- Main Event — the core event duration as specified.
- Clearing (Breakdown) — for removal of equipment, cleaning, and restoration.
Any access outside these windows requires prior written approval from EIPA management and may incur additional charges at the standard hourly rate.
Safety & Compliance
Security thresholds, fire safety, and venue-specific rules
Mandatory Security Threshold
Events exceeding 100 projected attendees require mandatory security coverage, automatically applied to the invoice at E2,500.00.
Fire Safety & Pyrotechnics
All setups must include a fire safety plan. Open flames and pyrotechnics require prior written approval from EIPA management.
Liability & Insurance
Risk allocation and insurance obligations
The Eswatini Investment Promotion Authority (EIPA) shall not be liable for any loss, damage, injury, or delay arising from the Hirer's use of the facilities, except where such loss or damage is directly caused by EIPA's gross negligence or willful misconduct.
The Hirer is responsible for:
- Maintaining adequate public liability insurance for the duration of the event
- Any damage to venue property, fixtures, or equipment beyond normal wear and tear
- The conduct and safety of all attendees, contractors, and subcontractors